about
Client: A Fashion Retail Brand
Industry: Retail & eCommerce
Services Provided: Web & App Development, AI-Powered Chatbot, Custom Solutions
Challenges
The client faced several obstacles in scaling their online store:
- High cart abandonment rates due to lack of personalization.
- Inefficient customer support leading to poor user experience.
- Difficulty in managing inventory across multiple warehouses.
What did
DXJ do
We designed an end-to-end AI-powered eCommerce platform, featuring:
✅ Personalized Product Recommendations – AI-driven product suggestions based on user behavior.
✅ Automated Customer Support Chatbot – A 24/7 AI assistant handling customer queries, tracking orders, and processing refunds.
✅ Advanced Inventory Management – Real-time stock updates with an automated reorder system to prevent stockouts.
✅ Omnichannel Integration – Seamless shopping experience across website, mobile app, and social media platforms.
The Results
- 28% increase in conversion rates with personalized recommendations.
- 50% reduction in customer support response time via the chatbot.
- Real-time inventory tracking reduced stockouts by 35%.
- 20% improvement in repeat purchases due to better customer engagement.
