about
Client: A Courier & Freight Company
Industry: Logistics & Supply Chain
Services Provided: AI Chatbot, Automation, Process Optimization
Challenges
The company faced operational inefficiencies due to:
- Delayed customer support responses affecting delivery tracking.
- Manual dispatch system causing inefficiencies.
- High operational costs due to inefficiencies in routing and scheduling.
What did
DXJ do
We deployed an AI-driven logistics management system, including:
✅AI-powered chatbot for real-time tracking and automated customer support.
✅ Automated dispatch system optimizing delivery routes.
✅ Predictive analytics for demand forecasting and fleet management.
The Results
- 30% faster delivery times with optimized routing.
- 60% decrease in customer complaints due to instant chatbot support.
- 20% reduction in operational costs.
- Real-time tracking improved customer trust and transparency.
